Cameras & Camera Systems
Customer Support
Please choose your camera from the options below:
• IR Cameras
• Multi-Axis Stabilized Camera Systems
Axsys EO/IR camera systems are deployed throughout the world protecting forward operating bases, monitoring borders, surveilling our ports of entry and protecting ships at sea. Because our technology falls under the control of the U.S. State Department's international traffic in arms (ITAR) controls, we require that customers returning products follow ITAR-approved guidelines when returning products.
For information about service and repair offerings for our EO/IR thermal imaging systems contact: ircamerasupport@axsys.com
Multi-Axis Stabilized Camera Systems
Axsys is proud of the quality and reliability of our multi-axis stabilized cameras and we have established the fastest turnaround times on repairs in the industry.
• For questions about your stabilized camera system or how to initiate a Return to Manufacturer Authorization relating repair or warranty issue, please email: support_SCS@axsys.com
• For information about our warranty and non-warranty repairs procedures, please click on this link.
• For frequently asked questions about Axsis Stabilized Camera Systems, please click on this link.
• For information about our stabilized camera limited warranty, please click on this link.
You can contact us directly at:
Axsys Surveillance Systems Group - Stabilized Camera Systems
Attn: Axsys SCS Service and Support
380 Crown Point Circle
Grass Valley, CA 95945
Phone: (530) 271-2536
Fax: (530) 271-2555
Email: support_SCS@axsys.com