Stabilized Camera FAQs
Customer Support
Frequently Asked Questions:
Q: How do I get in contact with the Axsys Stabilized Camera Systems (SCS) Service and Support Department?
A: To contact Axsys SCS Service and Support, email support_SCS@axsys.com or call (530) 271-2536.
Q: When does my Axsys/Cineflex Camera System warranty start?
A: The one-year limited warranty that is included with each Cineflex Camera System starts the day of delivery.
Q: Who do I call for Cineflex rental systems?
A: Contact Axsys SCS Service and Support. Email support_SCS@axsys.com or call (530) 271-2536.
Q: Who do I call for a repair price estimate?
A: For a repair price estimate, email support_SCS@axsys.com with gimbal serial number and a detailed explanation of the problem being experienced, or call Axsys SCS Service and Support at (530) 271-2536.
Q: How do I find out the status of repair on my Axsys/Cineflex Stabilized Camera System?
A: For the most up to date repair information available, email support_SCS@axsys.com or call Axsys SCS Service and Support at (530) 271-2536.
Q: How long does it take to repair an Axsys/Cineflex Camera System?
A: Once we receive the unit at our repair facility, maintenance turn-around times are usually within ten business days. Exceptions to this include bigger than normal repair backlogs, any engineering that is required on the system, as well as any major sub-assemblies from the system that require being sent out for further factory repair (Sony, Fujinon, Canon, etc.). We have great working relationships with all of our manufacturing partners and all repair times are expedited to provide our customer with fast maintenance turn-around times. For customers with tailored service and support contracts, guaranteed maintenance turn-around times and spare systems are made available.
Q: Does Axsys Technologies offer loaner/rental systems to customers during repairs?
A: Axsys Technologies provides custom service contracts with each customer at a level that they require. If a customer cannot afford to be without their system, a loaner system may be shipped out if available on a priority level to our customers throughout the world. For more information about custom service contracts, email SCS@axsys.com.
Q: Where do I find technical specifications on Axsys/Cineflex Stabilized Camera Systems?
A: Email SCS@axsys.com and request the type of stabilized camera system specifications data sheet that you require.
Q: How do I get my Axsys/Cineflex Camera System repaired under warranty?
A: Call Axsys SCS Service and Support at (530) 271-2536, or email support_SCS@axsys.com with the gimbal serial number and a detailed analysis of the problem being encountered.